Shipping and Refund Policy
At Arabiyat Prestige USA, we aim to provide a seamless shopping experience, including fast and reliable shipping and an easy refund process. Please read our policy carefully before placing your order.
1. Shipping Policy
- Shipping Locations: We currently ship to Canada and Mexico.
- Shipping Timeframes:
- Orders are processed within 1–2 business days after payment confirmation.
- Standard delivery takes 3–7 business days depending on your location.
- During peak seasons or promotional events, shipping may take slightly longer.
- Shipping Charges:
- Shipping costs are calculated at checkout based on the delivery address and order weight.
- Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor its progress.
- Delivery Issues:
- If your package is delayed or undelivered, please contact us at info@araboyatprestigeusa.com/strong> within 7 days of the estimated delivery date.
- We are not responsible for delays caused by customs or unforeseen courier issues.
2. Refund and Return Policy
- Eligibility for Returns:
- We accept returns within 14 days of delivery if the following conditions are met:
- The item is unused, unopened, and in its original packaging.
- The item is not a final sale or promotional item.
- Non-Returnable Items:
- Opened or used perfumes.
- Gift cards, promotional items, or clearance products.
- Return Process:
- Contact us at info@arabiyatprestigeusa.com/strong> with your order details and reason for return.
- Once approved, you will receive return instructions, including the return address.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- Refund Process:
- Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable unless the return is due to our error.
- Damaged or Defective Items:
- If you receive a damaged or defective item:
- Notify us within 48 hours of delivery.
- Provide pictures of the damaged item and packaging for verification.
- We will arrange a replacement or issue a full refund, including shipping costs.
3. Order Cancellation
- Orders can be canceled within 24 hours of placement for a full refund.
- Once an order is shipped, it cannot be canceled, but you may return it under our return policy.
4. Contact Us
If you have any questions about our Shipping and Refund Policy, please reach out to us:
- Email: info@arabiyatprestigeusa.com
- Phone: 02085344120
Thank you for choosing Arabiyat Prestige USA